Title : The silent drop-off: Why women don't return to menopause care and what clinics can do about it
Abstract:
Despite a growing global demand for menopause care, many clinics face a persistent and often overlooked challenge: patients attend an initial consultation but fail to return for continued care. This session explores the underlying reasons for this breakdown in continuity, highlighting that the issue is rarely clinical, but instead rooted in gaps in communication, trust-building, and patient journey design across healthcare systems. Drawing on patient experience frameworks and real-world clinic observations, this presentation identifies three critical drop-off points in menopause care: initial trust formation, between-visit engagement, and follow-up continuity. It examines how these gaps impact patient retention and long-term health outcomes.
Attendees will be equipped with a practical audit framework and three immediately actionable strategies to strengthen patient engagement, improve retention, and enhance continuity of care. The insights shared have direct implications for the design and delivery of menopause services across diverse clinical settings. This session is intended for clinicians, nurse practitioners, clinic administrators, healthcare innovators, and women’s health leaders seeking to build more effective, patient-centered care models beyond the first appointment.
Learning Objectives:
- Identify key points where women disengage from menopause care journeys
- Understand how gaps in trust and communication contribute to patient drop-off
- Apply practical strategies to improve continuity of care, follow-up, and patient retention
