Comparing in-person and phone translation services for spanish-speaking patients

Title : Comparing in-person and phone translation services for spanish-speaking patients

Abstract:

Effective communication is vital for high-quality patient care, especially for non-English-speaking populations. This study examines the impact of translation services on patient satisfaction and communication effectiveness, aiming to extend our impact on population and community health. We surveyed 700 Spanish-speaking patients on their communication experiences with Spanish-speaking doctors, in-person translators, and phone translators. Most patients preferred Spanish-speaking doctors, with 70% finding in-person translators nearly as effective. Moreover, 82% favored in-person translators over phone translators, while only 0.3% preferred phone translators. The findings suggest that in-person translation services significantly enhance patient satisfaction, and prioritizing in-person translators in healthcare settings could improve care quality and health outcomes.

Audience Take Away:

• Insights into the role of effective translation services in improving patient satisfaction.
• Understanding patient preferences for in-person translators versus phone translators.
• Practical implications for hospitals in enhancing communication for non-English-speaking patients.

Biography:

Swati Kumari is currently a second-year resident at BronxCare in the Department of Obstetrics and Gynecology. She previously completed her residency in Obstetrics and Gynecology at the Institute of Medicine in Nepal and received specialized training in Reproductive Endocrinology in India. Swati has also worked as a Reproductive Endocrinologist for three years, bringing a wealth of experience and expertise to her current role. Swati has contributed significantly to the field through her research and numerous publications in peer-reviewed journals. Her work includes studies on ovarian torsion in pregnancy, spontaneous conception during IVF, live birth from TESA ICSI, unique presentations of chimerism, ovarian ectopic pregnancy, and more. She has presented her research at various national and international conferences, including poster presentations on abnormal uterine bleeding, conception outcomes post-earthquake, and hematometra in hermaphrodites, as well as an oral presentation on the optimization of IUI.