Title : Comparing in-person and phone translation services for spanish-speaking patients
Abstract:
Effective communication is vital for high-quality patient care, especially for non-English-speaking populations. This study examines the impact of translation services on patient satisfaction and communication effectiveness, aiming to extend our impact on population and community health. We surveyed 700 Spanish-speaking patients on their communication experiences with Spanish-speaking doctors, in-person translators, and phone translators. Most patients preferred Spanish-speaking doctors, with 70% finding in-person translators nearly as effective. Moreover, 82% favored in-person translators over phone translators, while only 0.3% preferred phone translators. The findings suggest that in-person translation services significantly enhance patient satisfaction, and prioritizing in-person translators in healthcare settings could improve care quality and health outcomes.
Audience Take Away:
- Insights into the role of effective translation services in improving patient satisfaction.
- Understanding patient preferences for in-person translators versus phone translators.
- Practical implications for hospitals in enhancing communication for non-English-speaking patients.
